The name Sally Elliott is almost synonymous with real estate in Townsville. Sally has been selling real estate for over 20 years and her reputation is of a straight talker, who manages to combine great business acumen and lots of fun. Sally established the Smith + Elliott business in 2002 and in that short time has achieved considerable market penetration and success.
Karina came to Smith and Elliott Real Estate in September 2017 with 15 years of management, HR and administration experience in both the Pharmacy and Physiotherapy industry, as well as running her own small business for 4 years. Karina is very passionate about providing exceptional service and has been developing her skill in the customer service industry since 1996. Karina is also Laddie, the office mascots fur Mumma.
Donna joined Smith + Elliott in 2004, starting as PA to Sally Elliott and since then has carried out a wide variety of roles within the company, including Rental Trust account clerk for the last 8 years. Donna has now stepped into our BDM role and recently the role of New Leasing Agent. Donna loves the day to day challenges and diversity of working in the Real Estate environment and she gets to constantly deal with new people and situations. No two days are ever the same and she loves it!
“I work with a lot of people relocating to Townsville and help them find a new home for their family. I go above and beyond my duties and absolutely love my job still after many years with the company! My aim is to get the best possible tenant for your property and keep you in the loop every step of the way. After being with Smith and Elliott for so long its only natural I treat this business as my own.”
It is because of her positive attitude, upbeat nature and commitment to her owners and tenants that she has become an integral and valued part of the Smith + Elliott team. If you are currently looking for an Agency to look after your rental property please give Donna a call on 0417 631 689! We would love to manage your most important asset.
Choosing the right agent to represent you and your property is one of the most important decisions in the selling process. If you don’t get this right, sometimes it can be very costly and stressful from the start. You can be assured that after 16 years in this industry as an award winning agent my experience, professionalism and market knowledge will give you confidence and peace of mind.
Smith & Elliott Real Estate is a Boutique Agency with a major handle on the local market, not just in Sales but Property Management and Corporate Letting as well.
You and your property are treated with respect and with your individual needs in mind. One size fits all is certainly not our motto. Local people, local businesses and 8 Key Service Essentials that I continue to deliver to my valued clients, are all part of the Smith & Elliott success story .
Professional behaviour demonstrated by being proactive, pre-empting your needs and delivering as promised.
Regular Feedback –
Proactive about delivering a transparent sales process and can use data-based insights to support the process.
Friendly And Approachable –
Easy to talk to and feel safe to ask questions at any time.
Know The Market –
Able to demonstrate market expertise, show the data used to determine price estimates and take the time to explain market behaviour to you.
Provide Advice And Help –
Advice on presenting your home in the best possible light as well as recommending and helping coordinate tradesmen.
On Your Side –
Negotiate hard on your behalf and offer to assist you with the purchase of your next home.
Respecting your property at open homes and private inspections, realising this is your castle. Also being considerate of how stressful selling your home can be at times, having compassion for the situation.
Your Agent for Life –
I am not an agent that stops work when the contract is signed. I am there for you and guiding the sale until settled.
I love my profession, and it is a privilege to be a Smith & Elliott Agent.
Emma Nancarrow has a substantial track record of putting clients interests front ans center of everything she does. She has over 20 years experience managing the business her family established supplying mud-crabs to Australian buyers and exporting to Asia before selling it very successfully to a multinational company.
The art of negotiation began very early in Emma’s career, experience as a buyers advocate in residential property followed. Emma has brought the same business acumen, advocacy and reputation for integrity and professionalism to her work as a real estate agent.
Having grown up in Townsville she has sincere love and an outstanding knowledge of the city. Emma connects immediately with her clients and develops lasting relationships. Her genuine empathy and understanding of the importance of the sale process for both the buyer and seller is paramount.
Lily is a young, vibrant and enthusiastic real estate agent. Born and bred in Townsville, she loves all things that embody the North Queensland way of life. It is her love for Townsville that fuels her desire to share people’s joy when buying or selling their biggest asset. Her local insight and experience ensures an in-depth knowledge of the market. Having recently invested in a Townsville property, Lily appreciates the role of a good Real Estate agent and is committed to providing a personalised service to all her clients.
Lily offers a high level of integrity, honesty and professionalism plus effective communication and organisational skills. No stranger to the real estate industry, her skills and work ethic come from various P.A positions across a number of professions including real estate!
Klara joined the Smith & Elliott sales team in 2019. She moved to Australia in 2011 and started her family here in Townsville. She has worked in retail for many years, gaining excellent customer service skills, before beginning her new career in Real Estate. While Klara is a reasonably new agent in the market, if you list with her, you’re getting an agent with motivation and the new business energy!
Tina has worked in a range of industries including Retail, Hospitality, Beverage, Manufacturing, Legal and now the Real Estate Industry. Tina joined Smith + Elliott in 2008 and since then has carried out diverse roles within the company. Tina’s most recent role has been Sales Support Administrator. Tina’s strong work ethic and attention to detail is integral in this role which sees her dealing with our Sales team, Sally Elliott and external clients such as Solicitors and Conveyancers.
Kristy with her friendly and approachable attitude makes her the ‘go-to-girl’ for all things Property Management. Having close to 20 years experience in the industry with over 11 of those years at Smith and Elliot she is considered a valuable asset to the team. Her no nonsense yet fair approach proves to be effective with both landlords and tenants alike. Alongside raising her 4 young sons and running her husbands concreting business her other interests include, camping and spending time with her with her family & friends.
Samantha is an experienced member of Smith and Elliott Real estate who began as Property Manager on Magnetic Island in 2009 before taking a sabbatical to travel overseas. She was welcomed back to Smith and Elliott in late 2017 with over 7 years experience in Property Management. Samantha finds joy in attending to all landlord and tenants’ requirements, questions and helps wherever she can, whenever she can.
Lauren has been with Smith and Elliott since 2011 and proves to be a valuable asset to the property management team with her direct but fair approach to tenants and landlords alike. Lauren manages her own large portfolio of 150 properties so she specialises in all aspects of property management with a no nonsense approach. Her speciality is managing rent arrears and attending court hearings. While juggling full time work and being a busy mum of two young children, Lauren’s other interests include fishing, camping and relaxing on the weekends.
Kerry often states she has been with Sally since “incubation”, enjoying a successful sales period before retiring in 2009. Since then we have seen Kerry come and go over the past few years and is now considered to be a bit of a “go to” girl for all things Property Managing conducting viewings and inspections. Now working part-time, she has is able to spend more time with grand children, family and friends. Life is pretty special Kez says.
Kim joined the Smith and Elliott team in 2016 working efficiently in the Corporate Property Management department thanks to her past experience and history within Body Corporate. Kim now manages a large Residential Property Management portfolio and is forever growing her knowledge thanks to the number of rentals within her portfolio. She prides herself on providing service above expectation.
Paris’ smiley face joined the team as Receptionist in August 2017. Paris has a natural ability in outstanding customer service and is an integral part of the business. Paris works exceptionally well with the trades people, potential and existing tenants as well as assisting with processing lease applications and attending to all in coming enquiries. We look forward to when Paris makes the leap into Property Management as her experience in Real Estate grows.
A cheeky West Highland Terrier,”Westie”, Laddie makes everyone who meets him smile with his quirky antics and happy face. Welcomed to the team as a tiny puppy in December 2017, Laddie does an exceptional job at boosting team morale. However our four legged staff member is also the naughtiest co-worker and is often in disciplinary meetings with the Office Manager (his fur Mumma). Luckily he has Aunty Sally, the Principal, on his side to always let him off the hook.